Help

• What is Q-UPPCC Universal Prepaid Calling Card service?
• How to get started - registration by internet
• How to get started - registration by SMS
• How to make calls - SMS-based Call Back method
• How to make calls - Access Number-based (DID) Call Back method
• How to make calls - Web-based Call Back method
• How to make calls - Calling Number-based (ANI) Call Back method
• How to make calls - HTTP-based Call Back method
• How to make calls - Email-based Call Back method
• How to schedule calls
• How to check your balance and other account properties
• How to recharge your account by using a charge up card purchased from a reseller or agent
• How to recharge your account by making an online purchase
• How to check your call and payment history
• How to check the invoices of your online purchases
• How to register an account, initiate a call, or recharge an account by sending a SMS message
• How to initiate a call or check your balance by sending an email

What is Q-UPPCC Universal Prepaid Calling Card service?

Q-UPPCC Universal Prepaid Calling Card

For making low-cost International Telephone Calls
from a fixed line phone or a mobile handset
in any country to any Telephone Directory Number anywhere in the world

The same Q-UPPCC Universal Prepaid Calling Card Card is usable in any country and the user can top up its credit amount easily with Prepaid Charge-Up Card for long term user

Outstanding Features

1. Eco123 works with five kinds of Call Back Service:
- SMS-based Call Back Service whereby a call is made by sending a short SMS message
- Access Number-based Call Back Service whereby a call is made by first dialing an
Access Number
- Web-based Call Back Service whereby a call is made by entering the call data on-line 
- Calling Number-based Call Back Service whereby a call is made by first dialing an
Access Number from a mobile phone
- HTTP-based Call Back Service whereby a call is made by sending the call data in a HTTP request
- Email-based Call Back Service whereby a call is made by sending the call data in an email

2. Eco123 Universal Prepaid Calling Card may be registered in either of two ways:
- at this web site where the customer registers username, password, call back card number, and call back phone number
- by sending a SMS message containing the call back card number and call back phone number to the SMS access number of Eco123

3. Eco123 Universal Prepaid Calling Card can be charged up in three ways:
- at this web site by making an online payment
- at this web site by entering the card number of a prepaid charge up card purchased from a card vendor
- by sending a SMS message containing the call back card number and the card number of a prepaid charge up card purchased from a card vendor

4. Eco123 Universal Prepaid Calling Card user can change the call back number at this web site or by sending a SMS message as and when it is required.

5. Eco123 Universal Prepaid Calling Card is a high quality, reliable service with low rates for making International Telephone Calls in any country offering savings of 30% - 75% compared to the local telephone company's rates.

6. Where the local distributor of Eco123 Universal Prepaid Calling Card and Prepaid Charge-Up Card has set up a local VoIP gateway/switch, the cardholder may simply call into the local VoIP gateway/switch from a touch-tone phone and carry out the card activation and credit charge-up operation through an IVR (Interactive Voice Response) procedure.

How SMS-based Call Back works

When you want to make an international long distance call, you will first send a SMS message containing your card number, call back number, and destination number to a SMS number assigned to you.

The Call Back IVR Server/Switch reads the SMS message sent by you and uses that information to call you at the call back number (this is the First Leg of the Call Back Call).

When you answer the incoming call from the Call Back IVR Server/Switch, you will hear a voice message like “You have 5 dollars and 31 cents.”

The Call Back IVR Server/Switch dials the Destination Number (this is the Second Leg of the Call Back Call) and then bridges the First Leg call and the Second Leg call together for a telephone conversation to take place.

How Access Number-based (DID) Call Back works

When you want to make an international long distance call, you will first dial a unique telephone number assigned to you to reach the Call Back IVR Server/Switch to trigger a call back call to a pre-determined telephone number.

After you dial the unique telephone number and hear a response tone (either busy or ring), you should hang up the telephone right away. (There is no charge for this call because it is unanswered.) The Call Back IVR Server/Switch reads the unique telephone number dialed by you and uses it to identify you and then call you back at the pre-determined telephone number (this is the First Leg of the Call Back Call).

When you answer the incoming call from the Call Back IVR Server/Switch, you will hear a voice message like “You have 5 dollars and 31 cents. Please enter your destination number followed by the # key” played by the Call Back IVR Server/Switch. You should dial the destination number and #.

The Call Back IVR Server/Switch takes note of the Destination Number dialed by the you and then dials the Destination Number (this is the Second Leg of the Call Back Call) and then bridges the First Leg call and the Second Leg call together for a telephone conversation to take place.

How Web-based Call Back works

When you want to make an international long distance call, you will first login to this call back web site, click the Make a Call Now button, and enter the call back number and destination number.
The Call Back IVR Server/Switch reads the web request sent by you and uses that information to call you at the call back number (this is the First Leg of the Call Back Call).

When you answer the incoming call from the Call Back IVR Server/Switch, you will hear a voice message like “You have 5 dollars and 31 cents.”

The Call Back IVR Server/Switch dials the Destination Number (this is the Second Leg of the Call Back Call) and then bridges the First Leg call and the Second Leg call together for a telephone conversation to take place.

How Calling Number-based (ANI) Call Back works

When you want to make an international long distance call, you will first use a mobile phone to dial an access number assigned to you to reach the Call Back IVR Server/Switch to trigger a call back call to a pre-determined telephone number.

After you dial the access number and hear a response tone (either busy or ring), you should hang up the telephone right away. (There is no charge for this call because it is unanswered.) The Call Back IVR Server/Switch reads the telephone number dialed by you and your calling number and uses them to identify you and then call you back at your telephone number (this is the First Leg of the Call Back Call).  It can call you back at the telephone number you called from, or it can call you back at a different telephone number set in your account.

When you answer the incoming call from the Call Back IVR Server/Switch, you will hear a voice message like “You have 5 dollars and 31 cents. Please enter your destination number followed by the # key” played by the Call Back IVR Server/Switch. You should dial the destination number and #.

The Call Back IVR Server/Switch takes note of the Destination Number dialed by the you and then dials the Destination Number (this is the Second Leg of the Call Back Call) and then bridges the First Leg call and the Second Leg call together for a telephone conversation to take place.

How HTTP-based Call Back works

When you want to make an international long distance call, you will 
(a) if WAP service is available:  run the browser on the mobile handset and go to "wap.httpcall.com/callnow.aspx", enter the destination number, call back number and card number, and click "call now".
or
(b) if you use Java facility: run Java - Airello service, enter the destination number, call back number and card number, and click "send".

The Call Back IVR Server/Switch reads the http request sent by you and uses that information to call you at the call back number (this is the First Leg of the Call Back Call).

When you answer the incoming call from the Call Back IVR Server/Switch, you will hear a voice message like "You have 5 dollars and 31 cents."

The Call Back IVR Server/Switch dials the Destination Number (this is the Second Leg of the Call Back Call) and then bridges the First Leg call and the Second Leg call together for a telephone conversation to take place.

How Email-based Call Back works

When you want to make an international long distance call, you will first send an email containing your card number, call back number, and destination number to an email address of the service platform.

The Call Back IVR Server/Switch reads the email sent by you and uses that information to call you at the call back number (this is the First Leg of the Call Back Call).

When you answer the incoming call from the Call Back IVR Server/Switch, the Call Back IVR Server/Switch dials the Destination Number (this is the Second Leg of the Call Back Call) and then bridges the First Leg call and the Second Leg call together for a telephone conversation to take place.

How to get started - registration by internet

1. Buy a call back card from a card vendor.

2. Go to the Registration page of the call back web site to create an account.

3. Enter a Member ID, which will be your login name, and password.

4. Enter your name and email address.

5. Select the language of voice prompts played by the call back server.

6. Enter your call back phone number in the format Country Code + City Code + Local Number. This field is required for Access Number-based Call Back and Calling Number-based Call Back and is optional for SMS-based Call Back and Web-based Call Back.

7. Enter your call back card number.

8. Enable Get a dedicated DID number for Access Number-based Call Back (DID Call Back) if technical support instructs you to do so.

9. Click Submit. If the registration is successful, you will be given one or more of these access numbers, depending on the service you selected:
- number for SMS-based Call Back
- number for Access Number-based Call Back
- number for Calling Number-based Call Back
Make a note of these numbers. You will need them to initiate the call back calls.

10. [Optional]  If you want to use Calling Number-based Call Back and want to use one telephone number to trigger the call and a second number to be called back (such as if you use a mobile phone to call the Calling Number-based Access Number and want to receive the call at a land line), go to the My Account page (it is in the My Account menu) and set the telephone number of the triggering phone in the Calling Phone Number field and click Update. 

How to get started - registration by SMS

Note:  If you want to be able to login at the call back web site to view your account information, you must register by internet instead of by SMS.  See How to get started - registration by internet.

1. Buy a call back card from a card vendor.

2. From your GSM phone send a SMS message to +1 416 568 8311.

If you are not in Canada, USA, or Caribbean, dial the number as International Call Prefix + 1 416 568 8311.

If you are in Canada, USA, or Caribbean but not in Toronto, dial the number as 1 416 568 8311.

If you are in Toronto, dial the number as 416 568 8311.

3. Write the SMS message in one of the following formats, depending on the type of service you want:

For calling number-based (ANI) call back:

81#cardnumber#callbacknumber   - Use this format if you want to specify the call back number.

81#cardnumber   - Use this format if you want to use the caller id (phone number) of the GSM phone as the call back number.

These messages may also be used to recharge by renewing (replacing) the card number without having to remember the original card number. If you use a new card number with a call back number that is already registered, the new card number will replace the original card number of that call back number. Note: The original card number cannot be used for call back service any more, and any balance remaining in that card number will not be able to be used.

(You can also recharge using the standard recharge methods. How to recharge your account by using a charge up card purchased from a reseller or agent and How to recharge your account by making an online purchase)

For access number-based (DID) call back:

80#cardnumber#callbacknumber   - Use this format if you want to specify the call back number.

80#cardnumber   - Use this format if you want to use the caller id (phone number) of the GSM phone as the call back number.

cardnumber is the call back card number.
callbacknumber is your phone number where you want to receive the call back call.

Note that the telephone number in the SMS message is to be written in the format Country Code + City Code + Local Number and that there are to be no extra characters, such as plus, space, or hyphen.

Also see the SMS message formats at How to register an account, initiate a call, or recharge an account by sending a SMS message.

4. If the call back card number is valid, you will receive a confirmation SMS message in the format

Thank you,register ok,DID=xxxxxxxxxxx,PINbalance=xxxx

For example, Thank you,register ok,DID=14168401540,PINbalance=20.00

Make a note of the DID number.  It is the access number that you must dial to trigger a call.

How to make calls - SMS-based Call Back method

1. From your GSM phone send a SMS message to your SMS-based call back access number.  It can be seen in the My Account page if you registered by internet.  The default SMS-based call back access number is +1 416 568 8311.

If you are not in Canada, USA, or Caribbean, dial the number as International Call Prefix + 1 416 568 8311.

If you are in Canada, USA, or Caribbean but not in Toronto, dial the number as 1 416 568 8311.

If you are in Toronto, dial the number as 416 568 8311.

2. Write the SMS message in the format

88#cardnumber#callbacknumber#destinationnumber

cardnumber is the call back card number.
callbacknumber is your phone number.
destinationnumber is the phone number you want to call.

For example, 88#111222333444555666#19057878328#14163605070

Note that all the telephone numbers in the SMS message are to be written in the format Country Code + City Code + Local Number and that there are to be no extra characters, such as plus, space or hyphen.

Also see the SMS message formats at How to register an account, initiate a call, or recharge an account by sending a SMS message.  There are shorter messages that can be used if you have already registered your call back number.

3. Answer the call back call.

4. Hear a voice message like “You have 5 dollars.”

5. Wait a few seconds for the call to be connected to the destination number.

How to make calls - Access Number-based (DID) Call Back method

1. Call the access number assigned to you when you registered. The access number is a phone number in Toronto, Canada.

If you are not in Canada, USA, or Caribbean, dial the call as International Call Prefix + 1 + Access Number.

If you are in Canada, USA, or Caribbean but not in Toronto, dial the call as 1 + Access Number.

If you are in Toronto, dial the call as Access Number.

2. Hang up when you hear a response tone (either busy or ring).

3. Answer the call back call.

4. Hear a voice message like “You have 5 dollars. Please enter your destination number followed by the # key.”

5. Dial the destination number in the format Country Code + City Code + Local Number + #.

6. Hear a voice message like “You have 300 minutes.”

7. Wait a few seconds for the call to be connected.

How to make calls - Web-based Call Back method

1. Login at the call back web site.

2. Click the Make a Call Now button at the top of the page.

3. Enter the destination number in the Call To Number field in the format Country Code + City Code + Local Number.

4. Enter the call back number in the Call Back Number field in the format Country Code + City Code + Local Number. If you set the call back number in your account information, the number will be automatically filled in for you. You may change it to another number, and the new number will apply to this call only not update your account information.

5. Click Send.

6. Answer the call back call.

7. Hear a voice message like “You have 5 dollars.”

8. Wait a few seconds for the call to be connected to the destination number.

How to make calls - Calling Number-based (ANI) Call Back method

1. Call the access number for calling number-based call back. The access number is a phone number in Toronto, Canada.  Call from the phone at which you want to receive the call back call, or call from the phone whose phone number is in the Calling Phone Number field in the My Account settings.

If you are not in Canada, USA, or Caribbean, dial the call as International Call Prefix + 1 + CallingAccessNumber.

If you are in Canada, USA, or Caribbean but not in Toronto, dial the call as 1 + CallingAccessNumber.

If you are in Toronto, dial the call as CallingAccessNumber.

2. Hang up when you hear a response tone (either busy or ring).

3. Answer the call back call.

4. Hear a voice message like “You have 5 dollars. Please enter your destination number followed by the # key.”

5. Dial the destination number in the format Country Code + City Code + Local Number + #.

6. Hear a voice message like “You have 300 minutes.”

7. Wait a few seconds for the call to be connected.

How to make calls - HTTP-based Call Back method

1. Do either (a) or (b).

(a) If WAP service is available:

- Run the browser on the mobile handset.
- Go to "wap.httpcall.com/callnow.aspx".
- Enter the PIN, Call-Back Number and Destination Number (or click “Destination No” and select from your Phonebook)
- Click "call now".

To redial the last call:
- if cookies are enabled in the browser on the mobile handset, simply click “call now”
- or go to “wap.httpcall.com?pin=cardnumber” where cardnumber is the call back card number

HTTP CALL supports online Phonebook according to your PIN; click “Edit Phonebook” on the browser to manage your Phonebook

(b) If you use Java facility:

Installation:
- Run the browser on the mobile handset.
- Go to "wap.httpcall.com/download.wml".
- Select the handset model and download the Java program (it will install automatically).

Operation: (after completing installation)
- Run Java-Airello service.
- Enter the Destination Number (or select from existing Phonebook entry or new entry), Call Back Number and PIN.
- Then confirm and send it.

Java-Airello supports local Phonebook; it is saved in your handset

2. Answer the call back call.

3. Hear a voice message like "You have 5 dollars."

4. Wait a few seconds for the call to be connected to the destination number.

How to make calls - Email-based Call Back method

1. Send an email to ecallback@ecocarrier.com with 88#cardnumber#callbacknumber#destinationnumber in the subject.

cardnumber is the call back card number.
callbacknumber is your phone number.
destinationnumber is the phone number you want to call.

For example, 88#111222333444555666#19057878328#14163605070

Note that all the telephone numbers in the email are to be written in the format Country Code + City Code + Local Number and that there are to be no extra characters, such as plus, space or hyphen.

Also see the email subject formats at How to initiate a call or check your balance by sending an email. 

2. Answer the call back call.

3. Wait a few seconds for the call to be connected.

How to schedule calls

Up to five calls may be scheduled. The system will call you and the destination party at the scheduled day and time.

1. Login at the call back web site.

2. Click the Schedule Calls button at the top of the page.

3. Enter the date in the Date field. The format is YYYYMMDD where YYYY is the year, MM is the month, and DD is the day. Or click > and select the date from the calendar.

4. Enter the time in the Time field. The format is hh:mm where hh is the hour in 24 hour format and mm is the minute.

5. Enter the call back number in the Call Back Number field in the format Country Code + City Code + Local Number.

6. Enter the destination number in the Destination Number field in the format Country Code + City Code + Local Number.

7. Repeat steps 3 to 6 to set additional calls.

8. Click Submit.

Calls are automatically removed from the schedule after they are completed.

How to check your balance and other account properties

1. Login at the call back web site.

2. Go to the My Account page. (It is in the My Account menu.)

3. The service type, call back card number, account balance, expiry date, lifetime, and access numbers are displayed.

4. You may edit your name, email, voice prompt language, call back number, and calling phone number, and click Update to save the changes.

How to recharge your account by using a charge up card purchased from a reseller or agent

1. Buy a charge up card from a card vendor.  Note that this is different from the call back card. The call back card is for creating a call back account. The charge up card value is for adding money to the call back account and extending the call back account’s expiry date.

2. Login at the call back web site.

3. Go to the Recharge Account page. (It is in the My Account menu.)

4. Enter your password, call back card number, and charge up card number.

5. Click Submit. If the recharge is successful, the value of the charge up card will be added to your account balance.

How to recharge your account by making an online purchase

1. Login at the call back web site.

2. Go to the Online Purchase page. (It is in the My Account menu.)

3. Select the payment amount. The total including taxes and handling fee (if any) will be displayed. 

4. Select the payment method - Paypal or Moneybookers. 

5. Enter the characters displayed in the picture. (The code you see is part of an additional security process developed to protect you. Since the code is provided as a graphic picture it cannot be read by a "script" program. As a result, script programs used by individuals for various devious purposes, are prevented from entering our systems.)

6. Click Continue. 

7. Click OK when asked if you are sure to continue. 

8. Follow the instructions on the Paypal or Moneybookers screen.

9. You will be returned to the call back web site with a message confirming your payment. 

How to check your call and payment history

1. Login at the call back web site.

2. Go to the Call and Payment History page. (It is in the My Account menu.)

3. Enter a date range in the Date From and To fields. The format is YYYYMMDD where YYYY is the year, MM is the month, and DD is the day.

4. Click Get Call History or Get Payment History.

5. The call records or recharge payments are displayed.

How to check the invoices of your online purchases

1. Login at this web site.

2. Go to the View Invoice page. (It is in the My Account menu.)

3. Enter a date range in the Date From and To fields. The format is YYYYMMDD where YYYY is the year, MM is the month, and DD is the day.

4. Select the invoice status: Any, Pending, Approved, or Denied.

4. Click Search.

5. The invoices are listed.

6. Click Detail beside the invoice you want to see.

7. If you want to download the invoice, click Download beside the invoice, click Save when prompted, select a folder to save it in, and click Save.

How to register an account, initiate a call, or recharge an account by sending a SMS message

1. From your GSM phone send a SMS message to your SMS-based call back access number.  It can be seen in the My Account page if you registered by internet.  The default SMS-based call back access number is +1 416 568 8311.

If you are not in Canada, USA, or Caribbean, dial the number as International Call Prefix + 1 416 568 8311.

If you are in Canada, USA, or Caribbean but not in Toronto, dial the number as 1 416 568 8311.

If you are in Toronto, dial the number as 416 568 8311.

2. SMS message formats are

cardnumber is the call back card number.
callbacknumber is your phone number.
destinationnumber is the phone number you want to call.
rechargepin is the charge up card number.

For example, 88#111222333444555666#19057878328#14163605070

Note that all the telephone numbers in the SMS message are to be written in the format Country Code + City Code + Local Number and that there are to be no extra characters, such as plus, space, or hyphen.

How to initiate a call or check your balance by sending an email

1. Send an email to ecallback@ecocarrier.com with the command in the subject.

2. Email subject formats are

cardnumber is the call back card number.
callbacknumber is your phone number.
destinationnumber is the phone number you want to call.
rechargepin is the charge up card number.

For example, 88#111222333444555666#19057878328#14163605070

Note that all the telephone numbers in the email subject are to be written in the format Country Code + City Code + Local Number and that there are to be no extra characters, such as plus, space, or hyphen.